4 Ways the Landscape Will Change for Ecommerce Returns and Inspection

1. More returns due to increase in online shopping. As more shopping moves online, the volume of returns is likely to increase. Retailers will need to be prepared to handle a growing number of returns2. Tighter return windows. Some retailers may impose stricter return policies to reduce return fraud and costs. This could include shorter return windows or more restrictions around what types of items can be returned.

2. Tighter return windows. Some retailers may impose stricter return policies to reduce return fraud and costs. This could include shorter return windows or more restrictions around what types of items can be returned.

3. More self-service options. Retailers may enable more self-service returns to reduce costs, such as by providing customers return labels to ship back items themselves instead of going into a physical store. Some may allow customers to process simple returns via an app instead of contacting customer support.

4. Video verification of returns and defects. For more expensive or complex items, retailers may use video to verify returned items and inspect them for any defects or wear and tear. This could be done via a video call with customers or by having staff review video provided by customers. This allows for remote returns and inspections while still maintaining security.

Those are four potential ways the ecommerce landscape may evolve for returns and inspections. Ultimately, retailers will need to find the right balance between enabling convenient returns to provide good customer experiences while also managing costs and fraud risks.

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